Terms and Conditions of Use
Last updated: June 21, 2026
The essentials in plain language
- Damji connects buyers and sellers and clearly separates direct deals from verified purchases.
- The seller remains responsible for listing accuracy and ownership of the device.
- Applicable fees, protections and terms are shown before each confirmation.
- You can report a problem from the order or contact support.
These General Terms of Use (the "Terms") govern access to and use of the Damji platform, published by Damji, reachable at support@damjitech.com ("Damji", "we"). By creating an account, publishing a listing or carrying out a transaction, you acknowledge that you have read these Terms and the Privacy Policy, and you expressly accept them. This acceptance, collected by a separate, non-pre-ticked checkbox before account creation, constitutes consent and has evidentiary value within the meaning of the DOC (Dahir of Obligations and Contracts) as supplemented by Law 53-05 on the electronic exchange of legal data (validity of contracts concluded electronically, Articles 65-1 et seq. of the DOC; evidentiary force of the electronic written instrument, Article 417-1 of the DOC). The Terms are made available to you on a permanent, legible and reproducible basis before any acceptance.
1.1. Definitions
Platform: the Damji service accessible via mobile application and website, enabling users to be connected for the purchase and sale of used or refurbished phones and electronic devices in Morocco.
User: any person holding an account on the Platform. Seller: a user who publishes a listing. Buyer: a user who purchases or undertakes to acquire a device. Consumer: a natural person acting for non-professional purposes, within the meaning of Law 31-08.
Listing: content published by a Seller (model, declared condition, price, photos, description). Declared condition: characteristics entered by the Seller under their sole responsibility. Verified profile: an account that has completed an identity verification (KYC).
Damji Verification / Verified by Damji: a complete technical diagnosis carried out by a Damji technician (IMEI check, iCloud/FRP/carrier lock, battery, physical condition, authenticity) giving rise to a certificate. Seal: a numbered marking affixed after verification attesting to the condition at the time of the check.
Verified handoff: the flow by which the Seller deposits the device with a Damji technician or point for the check and then shipment or handover to the Buyer. Escrow: retention of payment until verification and conforming handover. Damji Point / Technician: an independent provider responsible for the check and physical custody.
Declared transaction value: the price of the device actually paid for the relevant transaction, excluding service, delivery, and verification fees. This value serves as the reference for the liability cap in Article 14 and for the value insured in transit.
Sold by Damji / Sell to Damji: the flows in which Damji acts, respectively, as a professional seller of a device it has acquired, or as a professional buyer from a user (trade-in / Instant Buy).
2.2. Purpose and acceptance of the Terms
The purpose of the Terms is to define the conditions of access to and use of the Platform, the rights and obligations of Users and of Damji, as well as the exact scope of the trust services offered.
Acceptance of the Terms is carried out by a positive action (non-pre-ticked checkbox, validation by click) before account creation. In accordance with the rules of the DOC as supplemented by Law 53-05, a contract concluded electronically is valid provided that the User was able to take note of the conditions and actively consents to them (Articles 65-1 to 65-7 of the DOC).
For transactional operations (order, payment, Vendre à Damji), separate consent is collected at the time of each operation. Before any confirmation, you may review the details and the total price of your order and correct any errors, and an acknowledgment of receipt is sent to you electronically without undue delay, in accordance with Article 65-5 of the DOC.
Damji's records (time-stamping of acceptance, version of the Terms accepted, account identifier and connection logs) constitute proof between the parties, until proof to the contrary, of your acceptance and its content, the electronic written instrument retained under conditions guaranteeing its integrity having the same evidentiary force as the written instrument on paper (Article 417-1 of the DOC, introduced by Law 53-05). Damji retains this proof of acceptance for the duration of the relationship and the statutory limitation periods.
The contract is offered in French (by default), in Arabic, and in English.
These Terms are provided in French (by default), Arabic and English. In the event of a divergence of interpretation between the versions, the French version prevails, except where a public-order provision requires that the consumer benefit from another version.
3.3. Legal status of Damji
Damji operates a technical platform connecting Users and hosts the content (listings, prices, descriptions, photos, messages) that they publish. Damji does not edit and does not control a priori all of this content and is under no general obligation to monitor third-party content.
For sales between individuals (C2C), the contract of sale is formed exclusively between the Seller and the Buyer. Damji is never a party to it, neither in its own name nor on its behalf: it acts as a technical intermediary and host, within the meaning of the DOC and the Commercial Code. The obligations attached to the PRODUCT sold (warranty of conformity, defects, actual condition) lie with the Seller, and not with Damji.
During the Verified Handover, Damji (and/or its point or technician) acts as technical depositary of the device within the meaning of the deposit contract of the DOC (Articles 781 et seq.). In accordance with Articles 806 and 808 of the DOC, the depositary is liable only for loss or deterioration caused by its own act or its own negligence; it is liable neither for the defect or nature of the thing, nor for the negligence of the depositor, nor for cases of force majeure.
By way of exception, in the Sold by Damji and Sell to Damji flows only, Damji acts as a professional seller or buyer and assumes in that capacity the minimum obligations of Law 31-08 (legal warranty of conformity, pre-contractual information, right of withdrawal in distance selling). Outside these flows, Damji is neither the seller nor the guarantor of the product.
Damji technicians and points are independent providers (self-employed entrepreneurs governed by Law 114-13) bound to Damji by a service provision contract, and not by an employment contract.
4.4. Registration, account, and identity verification (KYC)
Registration requires an authenticated identifier (verified phone number or email, or login via an identity provider). You are responsible for the accuracy of the information provided and for the confidentiality of your credentials. The account is strictly personal.
Only the display name, city, and listings are public. The phone number and email remain private and are never displayed publicly.
Certain services (verified profile badge, cash on delivery) require an identity verification (KYC) based on a government-issued identity document and a biometric selfie captured live. This verification is necessary and proportionate to the purposes of security, fraud prevention, and User protection.
Consent to the processing of biometric data is collected in a specific, separate, and revocable manner. This data is stored in a private space with restricted and audited access, for a period of 90 days after the final decision relating to the verification, then deleted or anonymized, in accordance with the Privacy Policy. The processing and transfer of this data are carried out in compliance with Law 09-08 and the formalities with the CNDP, the enhanced regime applicable to sensitive data being respected.
Registration and use of the Platform are reserved to persons having full legal capacity to contract within the meaning of the Dahir of Obligations and Contracts. By creating an account, you declare that you are of legal age and legally capable or, failing that, that you are acting with the authorisation and under the responsibility of your legal representative. Damji may refuse, suspend or close any account opened in breach of this condition, without prejudice to the validity of obligations already duly performed.
5.5. Publication of listings and Seller obligations
The Seller warrants that they own the device or have the right to sell it, and that the device is lawful and free of any third-party right. They enter, under their sole responsibility, the declared condition, the model, the price, and any substantial information.
The Seller undertakes to provide accurate, complete, and non-misleading information. The characteristics, known defects, and restrictions (non-functional device, for parts, for repair, blocked) must be clearly declared in the corridor provided for that purpose.
The condition declared by the Seller binds only them. It does not constitute a Damji Verification and entails no warranty on the part of Damji.
The Seller grants Damji, over the content they publish, the licence provided for in Article 16. They remain solely responsible for this content vis-à-vis third parties and indemnify Damji against any claim relating to it.
6.6. Prohibited items and behaviours
The following are prohibited on the Platform: stolen, counterfeit, or cloned devices; blocked devices (iCloud/FRP/carrier or IMEI on a blacklist) not declared as such in the dedicated corridor; any product whose sale is prohibited by Moroccan law.
Also prohibited are: circumventing the verified flow and the Damji point when it has been chosen; soliciting to conclude outside the Platform in order to escape the protections; the publication of false listings, the manipulation of reviews, identity theft, and any fraud.
The Platform's chat detects the communication of contact details (phone, email, social networks) for security and moderation purposes. In accordance with Damji's chosen mode of operation, the message is not blocked: it is transmitted accompanied by a security warning, the detection serving as an internal moderation signal. Sharing contact details in order to circumvent the Platform's protections remains discouraged and may give rise to moderation.
Any breach may result, in compliance with the proportionality provided for in Article 19, in the removal of the listing, the suspension or termination of the account, without prejudice to the rights of Damji and third parties.
7.7. Damji's role in the transaction and trust paths
The Platform offers distinct trust paths, the extent of protection of which differs and which must not be confused: (1) the in-person meeting, outside the verified flow, with no Damji protection; (2) purchase with verified shipping (Verified handoff, diagnosis, shipment, payment under escrow); (3) a listing already Verified by Damji; (4) Sell to Damji; (5) the separate corridor for repair / parts / declared blocked devices.
Where a light pre-meeting check service ("Basic check") is offered in your city, its scope and conditions are indicated to you at the time it is available. As long as it is not offered, it constitutes neither a contractual level of protection nor a warranty on the part of Damji.
Only the complete technical diagnosis (Verified by Damji) triggers the strong seal, the escrow, and the associated warranty. The verified profile and the declared condition do not engage Damji's liability for the product.
Before any payment, you are informed of the chosen trust path and of the exact extent of the protection attached to it.
8.8. Damji Verification and certificate
The Damji Verification is a technical check carried out by a technician: verification of the IMEI, of the iCloud/FRP/carrier lock, of the battery level, of the physical condition (grade A+ to C), and of the authenticity (original or clone). It gives rise to a certificate.
The certificate constitutes a snapshot of the device's condition at the time of the check. It does not constitute an unlimited warranty over time and does not prejudge the subsequent evolution of the device (wear, use, handling by the Buyer after handover).
The certificate does not cover: damage, defects, or breakdowns arising after handover; normal wear; breakage, oxidation, or damage related to use; handling, resets, or reconfigurations carried out by the Buyer; items not included in the scope of the check. These exclusions concern the scope of the certificate and in no way reduce the legal warranty of conformity owed by the seller, nor the Buyer's remedies in the event of non-conformity or an undetected pre-existing defect.
The certificate, accompanied by timestamped photos and the numbered seal, establishes in fact a rebuttable presumption of the device's condition at the time of the check; it is for the party contesting it to provide evidence to the contrary, by any means. This presumption remains rebuttable and does not deprive the Buyer of any of their remedies; Damji does not reserve the right to determine alone and definitively the conformity of the device to the detriment of the Buyer.
9.9. Verified handoff and chain of custody
In the Verified handoff flow, the Seller deposits the device at a Damji point or technician. Damji's custody begins upon documented receipt of the device at the Damji point and ends upon documented handover to the carrier or the Buyer; outside this interval, Damji does not have physical custody of the device. During this period, Damji's liability is that of a technical depositary, limited to physical custody and engaged in the event of fault or negligence in preserving the device, including the fault of the points and technicians to whom Damji entrusts that custody on its behalf, Damji retaining every recourse against them. Damji is not liable, however, for the defect, faults or nature of the item, for the depositor's fault, or for events of force majeure.
In accordance with Articles 806 and 808 of the DOC, Damji, in its capacity as depositary, is liable only for its own fault or negligence and is liable neither for the defect or nature of the thing, nor for the negligence of the depositor. The custody does not extend to the vices, hidden defects or intrinsic characteristics of the device, which fall to the Seller.
The chain of custody is documented by factual elements: timestamped photos at receipt, numbered seals, and the technician's signature. An intact seal at receipt and the absence of a documented defect establish, in fact, a rebuttable presumption that custody conforms to the certificate. These elements are rebuttable factual evidence; they do not reverse the legal burden of proof to the consumer's detriment and do not deprive them of any means of contrary evidence, including by any means.
Shipping is entrusted to a third-party carrier. In accordance with the Commercial Code, the carrier is liable for loss or damage occurring during carriage, and Damji requires its logistics partner to hold transport insurance covering the declared value of the device. The choice of carrier and the claim for compensation fall under the transport contract; Damji facilitates the claim but is not a guarantor of the carrier's solvency, its own liability remaining limited to its depositary's fault. However, where payment is held in escrow, the Buyer does not bear a loss occurring before conforming delivery: in the event of loss of or damage to the device in transit before delivery, the escrowed funds are not released to the Seller and are refunded to the Buyer, Damji handling the recourse against the carrier and its insurer.
10.10. Payment, escrow, fees, and commissions
Cash on delivery (COD) is available. Online payments and payments under escrow are offered according to the terms and eligibility indicated in the application at the time of the transaction. Cash on delivery may be subject to verification of the Buyer's identity.
In the verified flows, where payment under escrow is offered in the application, payment may be retained until the verification and conforming handover of the device. The release of funds then occurs according to the progress of the transaction.
Before any payment confirmation, the total price to be paid is displayed clearly, including all mandatory taxes and services: the price of the device, any service fees, delivery fees, and verification fees where applicable, in accordance with the pre-contractual information obligation of Law 31-08.
At launch, listing is free and the commission is nil. Any future commission or fees will be clearly indicated BEFORE payment. No commission or fees not previously announced will be charged.
Set-off. Damji may set off any sum it owes you against any certain, liquidated and due sum you owe it under these Terms, in particular previously announced fees, sums wrongly received or refunds following established fraud, in accordance with Articles 357 et seq. of the DOC. This right does not apply to legally unseizable sums and does not affect the rights the consumer holds under the law.
11.11. Damji Warranty
The Damji Warranty is a pilot contractual warranty, of a duration indicated in the application (14 days at launch, configurable), granted upon the finalization of a verified order. Its scope and conditions are defined by Damji and specified at the time of the transaction.
This contractual warranty covers a limited scope, corresponding to a non-conformity with the certificate that exists and is undetected at receipt. The following are notably excluded: wear, breakage, oxidation, damage related to use, and handling, resets, or unlocking carried out by a third party after handover.
The Damji Warranty is IN ADDITION to the legal warranty and does not replace it. In flows where Damji acts as a professional seller (Vendu par Damji), the legal warranty of conformity applies in all cases: Article 65 of Law 31-08, referring to Articles 549 et seq. of the DOC relating to the warranty against defects of the thing sold, the action having to be exercised within a period of one year from delivery for movable goods. These periods and conditions may not be reduced by these Terms.
12.12. Withdrawal, returns, and refunds
The right of withdrawal provided for by Law 31-08 for distance sales applies only to operations in which Damji acts as a professional seller (Vendu par Damji / Vendre à Damji / Instant Buy). For these flows, the statutory distance-selling withdrawal period is 7 days (Article 36 of Law 31-08); it prevails, may not be reduced, runs from receipt of the good and is exercised without justification or penalty, except, where applicable, for the return costs.
Where the pre-contractual information has not been confirmed in writing or on a durable medium at the latest upon delivery, the withdrawal period is extended to 30 days, in accordance with Article 36 of Law 31-08.
Withdrawal remains fully available even after opening, powering on, testing, or configuration necessary to establish the nature, characteristics, and proper functioning of the device. Neither the breaking of a seal, nor the putting into service, nor the configuration necessary for this verification may condition, suspend, or eliminate the right of withdrawal.
The Buyer may, however, be held liable up to the amount of the DEPRECIATION of the device alone resulting from handling EXCEEDING what is necessary to establish its nature, characteristics, and proper functioning (for example, damage, oxidation, loss of accessories); this potential liability never affects the exercise of the right of withdrawal itself.
In the event of a valid withdrawal, the total amount paid is refunded as soon as possible and no later than 15 days after the right is exercised (Article 37 of Law 31-08), failing which the sum due bears interest by operation of law at the legal rate in force. The cost of returning a conforming device is borne by the Buyer, who ships it by a trackable delivery method; the Buyer bears the risk of loss or damage on return only to the extent that it results from the Buyer's own fault or inadequate packaging. Where the device is non-conforming or defective, the cost and risk of the return are borne by Damji.
For sales between individuals (C2C), Damji is not the seller: the right of withdrawal and the legal warranty relating to the product fall, within the limits of the law, to the individual Seller.
13.13. Sold by Damji and Sell to Damji flows
In the Vendu par Damji flow, Damji resells in its own name a device that it has acquired. It then acts as a professional seller and assumes the minimum obligations of Law 31-08: complete pre-contractual information, legal warranty of conformity (Article 65 of Law 31-08 referring to Articles 549 et seq. of the DOC) and the right of withdrawal in distance selling (Articles 36 and 37 of Law 31-08).
In the Sell to Damji flow (trade-in / Instant Buy), Damji estimates the device, receives it, verifies it, and pays only if it conforms to the estimate. Damji may then resell the device under the designation Sold by Damji.
When it sells in its own name, Damji issues an invoice compliant with the applicable mandatory particulars and applies the VAT regime in force, where applicable the special margin scheme for second-hand goods. This flow is only opened publicly when the corresponding invoicing and legal warranty are actually implemented.
Outside these flows, Damji is not the seller and the enhanced obligations of Law 31-08 attached to the status of professional seller do not apply to it.
14.14. Liability and limitation of liability
Damji's liability, where engaged, presupposes proof of a fault personally attributable to it, of damage, and of a causal link. Damji is not liable for the product sold by an individual, nor for the intrinsic qualities of the device, nor for the act of the Seller.
Damji's liability, where it is established, is capped at the amount of the declared value of the transaction concerned, as defined in Article 1. With respect to a consumer, this cap applies to indirect or consequential damages (loss of opportunity, loss of profit, loss of data, commercial harm) and DOES NOT LIMIT the compensation of the proven DIRECT damage resulting from a fault of Damji, which corresponds to the actual loss suffered and the lost gain that are the direct consequence of the non-performance (Article 264 of the DOC), in particular the loss or deterioration of the device placed under its custody, compensated up to its actual value.
This cap and these exclusions do not apply in the event of willful misconduct (dol) or gross negligence (faute lourde) by Damji, in accordance with Article 232 of the DOC which prohibits any stipulation excluding in advance liability for gross negligence or willful misconduct. No stipulation of these Terms may exclude or limit Damji's liability for its own fault towards a consumer where Law 31-08 opposes it, nor reduce the consumer's right to compensation, nor limit liability in the event of bodily injury; any clause that would do so shall be deemed unwritten, the remainder of the Terms remaining applicable.
Damji is not liable for non-performance or delay resulting from a case of force majeure or fortuitous event within the meaning of Articles 268 and 269 of the DOC, nor for damages occurring during transport by the carrier, who is liable therefor under the Code of Commerce.
15.15. Off-platform transactions and in-person meetings
In-person meetings and any transaction carried out outside Damji's verified flow, including by circumventing the Damji point or technician, benefit from no verification, no escrow, and no Damji warranty.
In this context, no distance sale is concluded through the intermediary of Damji: neither the right of withdrawal, nor the Damji warranty, nor the escrow apply. Damji acts there neither as an active intermediary nor as a custodian and assumes no liability in respect of the transaction or the product, subject to its liability for its own fault in the operation of the Platform.
For an in-person meeting, it is recommended to test the device, to verify the absence of an iCloud/FRP lock, to check the IMEI, and to pay the price only after these verifications.
16.16. Intellectual property and licence over user content
The Platform, its trademarks, logos, interfaces, databases, and software remain the exclusive property of Damji or its partners. Any unauthorized reproduction or exploitation is prohibited.
You retain your rights over the content you publish (photos, descriptions, texts). You grant Damji a non-exclusive, free, worldwide licence for the duration necessary for the service, authorizing it to host, reproduce, technically adapt, and display this content for the purposes of operating and promoting the Platform.
User's indemnity. You indemnify Damji, its officers, staff and service providers against any claim, action or judgment, as well as against reasonably justified damages, costs and expenses, including defence costs, resulting from your breach of these Terms, a violation of the law or of a third party's rights, or the inaccurate, misleading or unlawful nature of the information and content you provide. This indemnity is understood within the limit of the direct consequences of your act and without prejudice to the public-order rights afforded to the consumer.
Protection of the database and systems. The database of listings, catalogue and Platform content — including its structure, selection and arrangement — is protected; as producer of the database within the meaning of Law 2-00 on copyright and related rights, Damji prohibits the qualitatively or quantitatively substantial extraction or re-use of its content, as well as the repeated and systematic extraction of insubstantial parts exceeding normal use. The following are prohibited, outside the normal use of the service: automated data extraction (scraping), harvesting, indexing, mass copying, access by unauthorised automated means, circumvention of technical protection measures, and the decompilation or reverse engineering of the Platform's software, save only in the cases of interoperability mandatorily permitted by law.
17.17. Personal data
The processing of your personal data is governed by the Privacy Policy, which forms an integral part of these Terms and specifies in particular the data controller, the purposes, the legal bases (performance of the contract, consent, legal obligation, legitimate interest), the recipients, the retention periods, and your rights.
Damji processes your data in accordance with Law 09-08 and the requirements of the CNDP. Certain processing operations (cloud hosting, artificial intelligence providers receiving chat text from which contact details have been removed beforehand) may involve an international transfer of data, framed in accordance with Articles 43 and 44 of Law 09-08.
You have rights of access, rectification, objection on legitimate grounds, and erasure, as well as the right to withdraw your consent, under the conditions specified in the Privacy Policy (request to support@damjitech.com).
18.18. Moderation, reports, and content removal
Damji is under no general obligation of a priori monitoring of the content published by Users.
Any manifestly unlawful content may be reported to support@damjitech.com. A valid report indicates the identity of the reporter, the listing or content concerned, and the ground of unlawfulness. After examination, Damji promptly removes or makes inaccessible any manifestly unlawful content brought to its attention.
Damji may, for security and fraud-prevention purposes, implement moderation measures, flag content, and restrict the visibility of or access to content, in compliance with these Terms.
19.19. Suspension, termination, and sanctions
You may close your account at any time from the application, subject to ongoing transactions and the retention obligations imposed by law.
Damji may suspend or terminate access to the Platform, remove a listing, or take any proportionate measure in the event of a breach of these Terms, fraud, unlawful activity, or risk to the security of Users.
The measures taken by Damji are proportionate to the breach observed. They do not give rise to disproportionate or non-reciprocal penalties borne by the User and do not deprive the consumer of their legal rights.
20.20. Force majeure
Damji is not liable for the non-performance or delay of its obligations resulting from a case of force majeure or fortuitous event within the meaning of Articles 268 and 269 of the DOC, that is to say an unforeseeable, irresistible and external event.
This includes in particular natural disasters, major failures of infrastructure or networks, generalized hosting outages, and acts of authority (fait du prince), provided that no prior fault of Damji made this event possible or aggravated it.
21.21. Modification of the Terms
Damji may modify these Terms for a legitimate reason, in particular the evolution of the service or of regulations. Any substantial modification is notified to Users with reasonable advance notice.
Substantial modifications require a new acceptance before continued use. Damji retains the history of versions and acceptance dates. The version applicable to a dispute is the one you accepted on the date of the operation concerned.
You may refuse the new conditions; in that case, you may cease using the Platform and close your account.
22.22. Partial invalidity, applicable law, jurisdiction, and contact
If a provision of these Terms is held to be void, unlawful, or unenforceable, the other provisions shall retain their full effect. The provision concerned shall, as far as possible, be interpreted so as to produce the intended useful effect in compliance with the law.
These Terms are governed by Moroccan law. The Moroccan courts have jurisdiction, in principle those of Damji's registered office, subject to the public-policy rules protecting the consumer under Law 31-08, in particular the consumer's right to bring proceedings before the court of their domicile, which prevail.
For any question relating to these Terms or to the use of the Platform: support@damjitech.com. Publisher: Damji.
23.23. Assignment of the agreement
Damji may freely assign or transfer these Terms, together with all of its rights and obligations, to any entity within its group or to a third party, in particular in connection with a merger, reorganisation, contribution, or transfer of all or part of its business, without such assignment diminishing the rights you hold under the law. The User may not assign or transfer its rights and obligations under these Terms, nor its account, without Damji's prior written consent.
24.24. Operation of the service, ranking and availability
Damji freely determines the organisation, features, ergonomics and the criteria for ranking, promotion and visibility of listings within the Platform; no position, visibility, audience or sale is guaranteed to the Seller. The Platform is provided as is and as available, under an obligation of means: Damji does not guarantee continuous, uninterrupted or error-free operation and may modify, restrict, suspend or discontinue all or part of the service, in particular for maintenance, security or technical or regulatory reasons, without any right to compensation. Features provided free of charge may be modified or removed at any time, without the User being able to claim any acquired right to their continuation. This clause does not limit Damji's liability in the event of gross negligence or wilful misconduct, nor for personal injury, nor the mandatory rights of the consumer.
25.25. Paid services, subscriptions and promotion
Damji offers optional paid services, in particular subscription plans (Pro / Boutique offers) and listing-promotion options. Subscribing is optional and is never required to create an account, publish a listing or complete a transaction. The price, duration, content, billing frequency and, where applicable, renewal terms are displayed clearly before any subscription, which requires your express confirmation. At launch these services are provided free of charge; any future pricing will be notified before subscription and will take effect only for the future. Where a subscription is renewable, you may cancel it at any time from the application; cancellation takes effect at the end of the period already paid, with no further renewal. Subscribing to a paid service confers no seal, no Damji Verification, no trust badge and no guarantee of commercial results: the Verified by Damji badge and verified-shop status result exclusively from the checks described in Articles 7 and 8 and can in no case be acquired through payment. The consumer retains the information rights and, where applicable, the right of withdrawal provided by Law 31-08.
26.26. Credits, referrals and promotional offers
Damji may grant commercial benefits such as promotion credits, trade-in credits or referral rewards, under the conditions indicated in the application when they are granted. These benefits are mere commercial facilities, personal and non-transferable. They constitute neither electronic money, nor a deposit of funds, nor a means of payment within the meaning of Law 103-12 on credit institutions and similar bodies: they are not convertible into cash, refundable or transferable, and may not give rise to any cash withdrawal, save where mandatory law provides otherwise. The trade-in credit may only be used as a deduction from the price of an eligible purchase on the Platform. Unless stated otherwise, these benefits may carry a validity period at the end of which they lapse. Damji may suspend, withdraw or cancel any benefit obtained through fraud, abuse, creation of multiple accounts or manipulation of the referral programme, without prejudice to its other rights.
27.27. Reviews and ratings
Following a transaction, the Platform allows Users to post reviews and ratings. These reviews express the personal opinion of their author, who remains solely responsible for them; they do not constitute a position taken by Damji. By posting a review, the User warrants its sincerity and its non-insulting, non-defamatory and non-misleading character, and grants Damji the licence provided in Article 16 solely for the purpose of display on the Platform. Fake reviews, manipulation of ratings and reviews obtained in exchange for a benefit are prohibited. Damji hosts these reviews without any general obligation of prior monitoring; it may, under the conditions of Article 18, promptly moderate or remove a manifestly unlawful review brought to its attention. The reviewed person has a right of reply under the conditions provided in the application.
28.28. Complaints and amicable settlement
Any complaint relating to an order, a payment or use of the Platform may be submitted from the relevant order area or to support@damjitech.com. Damji acknowledges receipt of the complaint and endeavours to respond within a reasonable time. The parties favour the amicable resolution of any dispute; before any legal action, the User is invited to contact Damji support to seek an amicable solution. The consumer retains the option of using an alternative dispute-resolution method or of being assisted by a consumer-protection association recognised within the meaning of Law 31-08. Recourse to amicable settlement is optional; it deprives the User of no right to bring legal proceedings nor of the public-order rules protecting the consumer.
29.29. Users' tax obligations
Each User is solely responsible for declaring and paying any taxes, duties and contributions due in respect of its activity on the Platform, in accordance with Moroccan tax law. Damji does not act as the Users' tax adviser and cannot be held liable for their failings in this regard. Where the law so requires, in particular under the General Tax Code, Damji may be required to collect, declare or communicate to the competent authorities certain information relating to the transactions carried out through it; it implements these obligations in compliance with the Privacy Policy.
30.30. Entire agreement and notices
These Terms, the Privacy Policy and the specific conditions displayed at the time of each operation express the entire agreement between you and Damji on their subject matter, without prejudice to the legal pre-contractual information and the contractual documents specific to each transaction. Unless a mandatory provision requires otherwise, Damji's notices are validly sent to you electronically (in-app notification, message to the e-mail address or number associated with your account) and are deemed received on the date of their sending or availability; it is your responsibility to keep these details up to date.