Trust center
Buy with confidence
How Damji makes buying second-hand safe, end to end.
Why Damji earns trust
Every visible signal answers a real fear: paying too early, receiving a locked device or finding a hidden defect.
What's your situation?
Compare the levels
| In person | Protected | Verified | |
|---|---|---|---|
| Checked by a technician | Not included | Not included | Included |
| Protected payment (escrow) | Not included | Included | Included |
| As described, or refunded | Not included | Included | Included |
| 14-day Damji warranty | Not included | Not included | Included |
Available: the check happens when you buy.
No Damji protection
In-person handoff: check it yourself.
No verification by Damji
No escrow payment
No Damji warranty
Test the device and its IMEI on the spot, and only pay afterwards.
Check the IMEI for freeDamji Protection
Automatically included with every shipment, without forcing a technical inspection.
48 hours after delivery to check the device
Payment held until you confirm
A claim if the item does not match the listing
The Damji centre technical inspection, available as an option
Verified by Damji
Inspected at a Damji centre before purchase.
Condition checked by a technician: IMEI, battery, screen, cameras
Payment protected until delivery
14-day Damji warranty
As described, or your money back
Normal wear already stated in the listing
How Damji Protection works
Release of funds
Your payment is held in escrow. It is only released to the seller after the technical check at the Damji point and a 48-hour inspection window on delivery. If everything matches, you confirm and the funds are released; with no action from you they release automatically when the 48 hours end.
Claims
Something wrong? Open a dispute from the order during the 48-hour inspection window. The Damji team reviews the evidence (photos, IMEI, technical report) and decides before any funds are released.
Returns and refund
If the device does not match the listing or the check, it goes back to the seller via the Damji point and you are refunded. In case of non-conformity, return costs are not on you.
Outside protection
An in-person handoff outside the Damji point is not covered: no escrow, no refund, no warranty. To be protected, choose delivery or verified pickup at the Damji point.
What the Damji center checks
What Damji checks
Covered by the inspection
ScreenCamerasButtonsAudio (speakers, mic)ChargingWi-Fi / networkSensors (Face/Touch ID)Body / frameIMEI (theft/lock)iCloud / FRPBattery healthAuthenticity (original/clone)
What the inspection does not coverNormal wear and future battery lifeFailures occurring after handoverDamage caused after purchase (drop, liquid)
How the check runs
CostIncluded in the verified order; free if the listing is already verified by Damji.
Estimated timeUsually 24–48 h after the device arrives at the Damji point.
If the device doesn't matchThe order is rejected, the device goes back to the seller via the Damji point and you are refunded. Funds stay in escrow until the refund.
Check an IMEI
Dial *#06# on the phone to show its IMEI.
Frequently asked questions
When is my money released?
After the Damji technician confirms the device matches the listing.
What does the 14-day warranty cover?
Any undisclosed defect found after delivery is covered within 14 days.
Can I pay on delivery?
Yes, COD is available with verified identity for higher amounts.